Shipping policy

All Quez Customs products are made to order, meaning shipping timelines may vary depending on preorder windows, production, and fulfillment schedules.

📦 Processing Time

For preorder items:

  • Orders will begin production after the preorder window closes

  • Please allow 4–6 weeks for production and fulfillment

For in-stock items (if available):

  • Orders ship within 3–7 business days

🚚 Shipping Methods

We ship using USPS or another trusted carrier based on your location and shipping method selected at checkout. You will receive a tracking number via email once your order ships.

📍 Pickup Option

If you selected local pickup (such as from the EOS Showcase), your order will be available at the event location on designated dates. Instructions will be emailed prior to pickup.

⚠️ Important Notes

  • We are not responsible for shipping delays caused by carriers, weather, or incorrect addresses

  • Please double-check your shipping information before confirming your order

  • If a package is lost or stolen after delivery, we are unable to offer refunds or replacements

📬 Need Help?

If something's wrong with your shipment, email us within 7 days of delivery at:
📧 quezcustomskc@gmail.com

Thanks for your patience and support while we deliver heat the right way—intentionally, and on schedule.